Privacy Policy

1. Introduction

Tetron Solutions ("we", "us", or "our") operates the website at tetronsolutions.com (the "Website"). We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Albanian Law No. 124/2024 on Personal Data Protection, and other applicable data protection laws.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have.

2. Data Controller

The data controller responsible for your personal data is:

• Tetron Solutions
• Tirana, Albania
• Email: contact@tetronsolutions.com

For any privacy-related questions or to exercise your rights, contact us at the email address above.

3. Personal Data We Collect

We may collect and process the following categories of data:

3.1 Contact form data

When you submit our contact form, we collect your name, email address, optional company or project name, and your message. We also record the date and time of submission and your consent to data processing.

3.2 Analytics data

If you accept analytics cookies, we collect anonymised usage data through Vercel Analytics, such as pages visited, referrer, browser type, device type, and general geographic region. Vercel Analytics does not use third-party advertising cookies and does not track you across websites.

3.3 Technical data

When you visit our Website, our servers and service providers may automatically process technical information such as your IP address, browser user agent, and request timestamps. This data is used to deliver the Website securely and reliably.

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries submitted through the contact form
• To communicate with you about potential projects or services
• To understand how our Website is used and improve its performance (analytics, with your consent)
• To maintain the security and proper functioning of our Website
• To comply with legal obligations

5. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent (Art. 6(1)(a) GDPR): When you submit the contact form, you explicitly consent to us processing your data to handle your enquiry. Analytics data is processed only after you accept analytics cookies.
• Legitimate interests (Art. 6(1)(f) GDPR): We may process technical data necessary to operate, secure, and maintain our Website, where our interests do not override your rights.
• Legal obligation (Art. 6(1)(c) GDPR): Where we are required to retain or disclose data by applicable law.

6. Third-Party Processors

We use trusted third-party service providers to operate our Website. These processors act on our instructions and are bound by data processing agreements where required:

• Google Firebase (Firestore) — stores contact form submissions. Provider: Google LLC. Data may be processed in the European Union and/or the United States.
• Vercel Inc. — hosts our Website and provides analytics (with consent). Data may be processed in the United States and other regions where Vercel operates.

Where data is transferred outside the European Economic Area (EEA) or Albania, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms provided by our processors.

7. Data Retention

We retain personal data only for as long as necessary:

• Contact form submissions: up to 24 months after our last communication with you, unless a longer period is required by law or you request earlier deletion.
• Analytics data: retained by Vercel according to their retention policies (typically aggregated and not linked to identifiable individuals).
• Cookie consent preferences: stored locally in your browser until you clear them or change your choice.

8. Cookies and Similar Technologies

We use essential cookies and local storage necessary for the Website to function. We also use analytics technologies through Vercel Analytics, but only after you provide consent via our cookie banner.

You can withdraw consent at any time by clearing your browser storage or revisiting the Website and declining analytics cookies when prompted.

9. Your Rights

Under GDPR and Albanian data protection law, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, email us at contact@tetronsolutions.com. We will respond within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In Albania, this is the Commissioner for the Right to Information and Personal Data Protection. If you are in the EU, you may contact your local data protection authority.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated by updating this page.

12. Contact

If you have questions about this Privacy Policy or our data practices, contact us at contact@tetronsolutions.com.